iPad mini 6 owners have complained of a “jelly scrolling” issue affecting some iPad mini models when using the device in portrait mode, and Apple now says the behavior is normal for an LCD screen.

“Frozen scrolling” refers to screen tearing, which can cause text or images on one side of the screen to appear to be tilted downward due to mismatched refresh rates . This can make one side of the screen seem to respond faster than the other side, a visual disturbance that’s hard to miss once you notice it.

apple said Ars-Technica this jelly scrolling is normal behavior for an LCD screen. The screen is designed to refresh line by line, which can cause a slight delay between the lines refreshing at the top and bottom of the screen, leading to uneven scrolling issues.

So much MacRumors readers have pointed out, the jelly scroll effect is much more pronounced on the ‌iPad mini‌ 6 than on other iPads that also have an LCD screen like the iPad Air, or even the ninth generation iPad that came out at the same time.

Unfortunately, with Apple calling the issue normal behavior, that means those who aren’t happy with the jelly scrolling effect are unlikely to be able to get a replacement device from Apple.

iPad mini‌ 6 owners who can’t outrun the jelly scroll on their tablets should make sure to return or get a replacement within 14 days of purchase during the standard return period. Not all ‌iPad mini‌ devices seem to experience the problem to the same degree, so it may be possible to purchase one that has less scrolling lag.

Apple may also release some kind of hotfix in the future to fix the problem, although the company says this is normal behavior.

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